Delivery Policy

At Gathered | The Marketplace, we connect you with carefully selected independent brands and boutique sellers, allowing you to shop from a curated collection of high-quality products all in one place. Because items are dispatched directly from our independent partners, delivery terms, options, and charges are set by each individual seller.

1. Delivery Charges & Shipping Rates

• Set by Sellers: Each seller manages and sets their own delivery (carriage) rates based on their specific packaging needs, courier selection, item size, and weight.
• Combined Orders: If you purchase items from multiple sellers in a single order, shipping charges will be calculated per seller at checkout.
• Transparent Pricing: All delivery costs will be clearly displayed in your shopping basket before you complete your payment.

2. Dispatch Times

In-Stock Products: Standard in-stock items are typically prepared and dispatched within 1 to 3 working days of placing your order.

Made-to-Order & Personalised Items: Custom, handmade, or bespoke items require additional creation time. Specific production and processing timeframes are listed directly on the product detail page so you know when to expect your item.

3. Tracking Your Order

• Shipping Confirmation: As soon as a seller dispatches your order, you will receive an automated email containing your dispatch notification and courier details.
• Tracking Information: Where tracked services are used (such as Royal Mail, Evri, DPD, DHL, or UPS), tracking links will be included in your confirmation email, allowing you to follow your parcel's progress directly to your door.

4. Splitting & Multiple Deliveries

If your order contains products from more than one seller, your items will arrive in separate parcels and may be delivered at slightly different times.

You will receive separate dispatch notifications and tracking details for each seller parcel.

5. Delivery Issues or Delays

Safe Arrival Guarantee: Sellers are responsible for ensuring your items arrive safely and in excellent condition.

Tracking Updates: If an unexpected delay occurs with a courier, the seller or Gathered support team will keep you informed.

Need Help? If you have any questions regarding the delivery status of an existing order, you can contact the seller directly through your order history or reach out to the Gathered customer support team for assistance.